Please use this form to submit your complaint to Sutor Bank. The following information is required to process your complaint:

• Contact details of the complainant (name, address, telephone number and email address).
• Details of the subject of the complaint, i.e. the bank's product or service to which the complaint relates.
• Your message should include a description of the facts and details of when the reason for the complaint arose. A statement of the request or an indication of what the complaint is intended to achieve (e.g. correction of errors, clarification of differences of opinion).
• Documents necessary for understanding. You can upload a maximum of two PDF attachments in the following form. Additional attachments can also be sent by email to beschwerdemanagement@sutorbank.de if necessary.
• Written authorisation to represent the complainant is required if the complainant is contacting Sutor Bank on behalf of another person. 

Please also familiarise yourself with our complaints management principles.